Shipping policy

Last updated: November 22, 2025

This Shipping Policy explains how orders placed with Zica Bella are processed, shipped and delivered within India. By placing an order on zicabella.com, you agree to the practices described in this Shipping Policy in addition to our Terms of Service and Refund Policy.

Shipping Information

Zica Bella Private Limited works with trusted courier partners to ship orders across India. The details below describe our shipping zones, timelines, costs and related conditions.

Shipping Zones

We currently deliver to most serviceable pincodes within India, including:

Major metro cities such as Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune and others;
State capitals and key district headquarters;
Many tier-2 and tier-3 cities and towns; and
Selected remote locations, subject to courier service availability.

Shipping Costs

Free standard shipping on orders with a cart value above ₹999 (subject to promos and exclusions).
Standard shipping fee of ₹99 on orders below ₹999.
Express shipping (where available) may be offered at approximately ₹199 for faster delivery windows.
Same day or priority delivery may be available in selected cities at a higher fee (for example, around ₹299), depending on courier partner options and cut-off times.

Exact charges, options and availability will be shown at checkout based on your delivery address and current offers.

Delivery Timelines

Indicative delivery timelines after dispatch are as follows:

Metro cities: approximately 2–4 business days
Tier-2 cities: approximately 3–5 business days
Tier-3 towns: approximately 4–7 business days
Remote or hard to reach areas: approximately 5–10 business days
Express delivery: usually 1–2 business days where available

These are estimates only. Actual delivery times can vary based on location, courier workload and other external factors.

Order Processing

Orders are typically processed within 24–48 hours on working days (Monday to Saturday, excluding public holidays) after your payment is confirmed.
Orders placed before the daily cut-off time (for example, 2:00 PM IST) are usually processed the same day.
Orders placed after the cut-off time, on Sundays, or on public holidays are processed on the next working day.
Once your order is shipped, you will receive an email or SMS containing a tracking link or tracking number from us or our logistics partner.

Shipping Partners

We ship via reliable courier companies and logistics partners, which may include:

Blue Dart
DTDC
Delhivery
Ecom Express
Professional Couriers
Other region-specific partners, as required

Order Tracking

After dispatch, you can typically track your shipment using:

A tracking number shared via email and/or SMS;
Links to the courier’s tracking page, where available; and
Order status updates in your account, if you are a registered user.

You may also receive delivery status notifications from our courier partner when the shipment is out for delivery or successfully delivered.

Delivery Process and Attempts

The delivery executive may contact you on your registered phone number before delivering the order.
Please ensure that someone is present at the shipping address to receive the package, and keep any necessary ID proof available if requested by the courier.
You may authorise another adult at the same address to receive the shipment on your behalf.
Couriers typically attempt delivery up to a limited number of times (for example, three attempts) before marking the shipment as undeliverable.
If delivery fails repeatedly due to incorrect address, non-availability, unreachable contact details or refusal to accept, the order may be returned to our warehouse.
In such cases, any applicable return shipping or handling charges may be deducted in accordance with our Refund Policy before issuing any store credit or re-shipping options, if offered.

Address Accuracy and Verification

To help ensure smooth delivery, please provide complete and accurate shipping information at checkout, including:

Full name and complete street address;
Landmark or nearby reference, where useful;
Correct PIN code for your area;
Active mobile number for delivery updates and coordination; and
Alternate contact number, if available.

Zica Bella is not responsible for delays or non-delivery arising from incomplete or incorrect address details provided by you.

Shipping Restrictions

Shipping to certain locations may be limited or unavailable due to:

Courier service not operating in the area;
Remote or difficult to access locations;
Regulatory or security restrictions; or
Natural disasters, strikes or other force majeure events.

If we are unable to ship to your address after an order is placed, we will contact you with alternative options or arrange a cancellation in line with our policies.

Shipping Delays

While we and our logistics partners strive to deliver orders within the estimated timelines, delays can occur due to factors outside our direct control, including:

Adverse weather conditions or natural events;
Heavy traffic, route constraints or transportation issues;
Public holidays, festivals or seasonal demand spikes; and
Operational constraints or other unforeseen circumstances.

In the event of a significant delay, we will make reasonable efforts to keep you informed via email, SMS or other contact details provided.

Contact Information

For any questions or issues related to shipping, delivery or tracking, please reach out to us at:

Zica Bella Private Limited

Call: +91 6002768463

Email: support@zicabella.com

Support Hours: Monday – Saturday, 11:00 AM to 7:00 PM (IST)

Website: https://www.zicabella.com

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics partners, delivery practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. We recommend reviewing this Policy periodically, especially before placing a new order.