REFUND POLICY (RETURNS & EXCHANGES)

Returns & Exchanges - **Window**: Returns and exchanges are accepted within **7 days** from the date of delivery. - **Process**: Submit a request via our app or website. approved requests will trigger a pickup within 24-48 hours. - **Condition**: Items must be unworn, unwashed, unaltered, and with all original tags intact. - **Timeline**: Exchanges take approximately 7–10 working days after successful quality inspection at our warehouse.

Refunds - **Monetary Refunds**: We generally do not issue monetary refunds to original payment methods. - **Credit Notes**: Approved returns are refunded in the form of a **Credit Note / Gift Card** for future use. - **Inspection**: All returns are subject to a quality check before a credit note is issued.

Cancellations - **COD Orders**: Can be cancelled before dispatch. - **Prepaid Orders**: Cannot be cancelled once placed.

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at **[email protected]** with photos of the issue.

Contact Support - **Phone**: +91 9220385011 - **Email**: [email protected] - **Hours**: Monday – Saturday, 11:00 AM to 7:00 PM (IST)