Refund policy

Last updated: November 22, 2025

This Refund Policy explains how returns, exchanges, cancellations and store credits work when you purchase from Zica Bella through our website or any related services (the "Services"). By placing an order or using the Zica Bella exchange/return portal, you agree to the terms in this Refund Policy in addition to our Terms of Service.

If you do not agree with this Refund Policy, please refrain from initiating purchases, returns, exchanges or cancellations through the Services.

Applicability of This Policy

By using the Zica Bella exchange portal or making a purchase on zicabella.com, you acknowledge that you have read, understood and agree to be legally bound by this Refund Policy. Zica Bella may update this Policy from time to time, and the version in effect at the time you submit your request will apply.

We encourage you to review this page whenever you place a new order or begin a return, refund or exchange request. To initiate a return or exchange request through our portal, please use the link provided on the Services.

Returns & Exchanges

  • Returns and exchanges are generally accepted within 7 days from the date your order is delivered.
  • Once you submit a return or exchange request, our team will review it and notify you of approval or rejection using your registered email address.
  • If approved, a pickup will typically be arranged through our logistics partner within approximately 24–48 hours, subject to serviceability at your pincode. A limited number of pickup attempts may be made.
  • After the item reaches our warehouse, it will undergo a quality inspection. Only items that pass the quality check will be eligible for return or exchange processing.
  • Exchanges may take around 7–10 working days to be processed after successful quality check.
  • If the requested size or product is unavailable, we may offer an alternative product or issue a Zica Bella gift card (store credit) instead of a replacement.

Refunds & Credit Notes

  • Monetary refunds are generally not issued. Approved returns are typically refunded in the form of a credit note / gift card once the quality check is successfully completed.
  • Credit notes are sent to your registered email address and can usually be used towards future purchases on zicabella.com, subject to any terms mentioned on the credit note itself.
  • Returned items must be in original, saleable condition – unworn, unwashed, unaltered and with all original tags, labels, packaging and accessories intact.
  • Items showing signs of wear, damage, stains, odour, alterations or missing components may be rejected and sent back to you, and no credit note will be issued for such items.

Cancellations

  • Cash on Delivery (COD) orders may generally be cancelled only before dispatch.
  • Prepaid orders (paid online) usually cannot be cancelled or refunded once placed.
  • In exceptional cases and at our sole discretion, we may issue a non-refundable gift card or store credit instead of cancelling a prepaid order.

Eligibility for Return / Exchange

You may raise a return or exchange request in situations such as:

  • The size received does not fit you properly.
  • The product or its packaging appears damaged in transit.
  • You receive a defective or faulty product.
  • Certain accessories or components mentioned as included are missing.

Return / exchange requests are approved only if all of the following are met:

  • The item is unused and in a clean, saleable condition.
  • All original tags, labels, packaging and freebies (if any) are returned.
  • There are no signs of use such as perfume, stains, tears or other damage.
  • For sets or combos, all pieces are returned together as received.
  • Order details match our records and pass internal verification.

Return Process

Once your return or exchange is approved, pickup is typically arranged through our logistics partner to the address used at the time of delivery (subject to serviceability). Our support team may contact you to confirm pickup details, preferred time slots or alternative arrangements if needed.

Customer Support

If you have any questions about returns, exchanges or credit notes, you can reach our support team using the following details:

  • Phone: +91 9220385011
  • Email: support@zicabella.com
  • Support Hours: Monday – Saturday, 11:00 AM to 7:00 PM (IST)

We aim to review and respond to your queries as quickly as possible.

“What’s Inside” / Offer Policy

Products sold under special “What’s Inside” drops, mystery boxes, promotions, clearance or other marked offers may be treated as final sale. Such orders are typically non-returnable and non-exchangeable unless explicitly mentioned otherwise, or if required by applicable law.